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Trainee Account Manager
Your duties working as a Trainee Sales Account Manager will include:
■ Participate and complete our inhouse initial 6 week training program
■ Identify and manage sales opportunities to achieve agreed company targets
■ Generate business from new and existing customers, building long lasting and extremely rewarding relationships
■ Manage internal customer database and ensuring all records are current and up to date
■ Maximise sales from up selling and cross selling products
■ Maximise daily call rate and achieve company standard call rates and KPI’s
■ Advise customers on products and product ranges
■ Follow up marketing material
■ Day to day process of telephone enquiries/orders/queries
■ Sales order processing
■ Participate in regular ongoing training
Customer Care Team Member
We are looking for a new person to join our growing Customer Care Team.
Cutwel currently has a 10-person strong customer care team, and we are looking to strengthen the current team by adding another member.
As a customer care team member your priority will be to answer incoming calls from our customers, the calls might be anything from them wanting to place an order, to chasing a delivery, or even to make a complaint.
We pride ourselves on being the best customer service team in our industry, with all team members being fully trained on our product range, you will then be able to use this knowledge to sell linked products in up & cross sells, as well as make recommendations to customers about the best products from our range to suit their application.
Other duties will include administration, that comes through our sales email address & website, which will again be a mixture of client needs, from emailed orders, through to queries and complaints.
You will also work closely with our Outbound sales, technical, and distribution teams to ensure we are offering a full wrap around customer care package for our customer base.
Full, in house, paid training is provided over the first 6 weeks, and then on going as needed throughout your career here, the support will be continuous, and you will always have a trained team member on hand to assist you as needed.
Hours are likely to be 8:30am-5:00pm
Skills Required
■ A good verbal communicator who has a polite, clear, and professional telephone manner.
■ Ability to take and make sales calls-inbound and outbound.
■ IT literate and have a good understanding of Microsoft Outlook.
■ Good numeracy skills.
■ Organisational and prioritization skills.
■ Work effectively in a team, or independently as required.
■ Good time management & be a able to juggle many different tasks at once to a deadline.
Personal Qualities
■ Motivated and strong work ethic
■ Punctual and have good attendance.
■ Reliable
■ Enthusiastic
■ Bright & friendly, personable, and approachable.
■ Keen attention to detail
Salary & Benefits
■ £23,460 per year
■ Company bonus when completed 3 months’ probation
■ 23 days paid holiday per year + bank holidays
■ Health benefit scheme
■ Income protection scheme
■ Company pension plan
■ Continuous training
■ Opportunities for progression
IT Apprenticeship
Apprenticeship 20%
■ Complete learning assignments and projects as part of your apprenticeship program on time and to a high quality.
■ Participate in training sessions and workshops to develop technical skills and knowledge as part of your apprenticeship program.
■ Work with senior team members in the department to gain hands-on experience and insights into various IT processes and technologies facilitating your apprenticeship success.
Support Desk Management 40%
■ Utilise the IT support system to log, track, and resolve IT tickets and user requests promptly and effectively.
■ Provide first-line support to end-users, troubleshooting hardware, software, and network issues.
■ Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and peripherals.
■ Perform routine system checks and maintenance tasks to ensure the smooth operation of IT infrastructure.
Proactive Problem Solving 40%
■ Take initiative in identifying and addressing potential IT issues before they escalate, contributing to proactive problem-solving efforts
■ Analyse recurring problems and trends to propose and implement solutions for long-term improvement.
■ Collaborate with team members to brainstorm innovative ideas and strategies to enhance IT efficiency and effectiveness.