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Expert Technical Team
Get advice on 01924 869 615

Same Day Despatch
On orders placed up to 5.45pm

We'd like to thank all our customers for their business during 2024, and we wish everyone a very happy Christmas and New Year.

Cutwel will close at 3pm on Monday 23rd December 2024, and reopen at 8am on Thursday 2nd January 2025. Any orders placed online over the Christmas period will be processed on the 2nd of January when we return.

Join our Team

See something that interests you? Get in touch today!

Trainee Account Manager

 

Your duties working as a Trainee Sales Account Manager will include:

 Participate and complete our inhouse initial 6 week training program
 Identify and manage sales opportunities to achieve agreed company targets
 Generate business from new and existing customers, building long lasting and extremely rewarding relationships
 Manage internal customer database and ensuring all records are current and up to date
 Maximise sales from up selling and cross selling products
 Maximise daily call rate and achieve company standard call rates and KPI’s
 Advise customers on products and product ranges
Follow up marketing material 
 Day to day process of telephone enquiries/orders/queries
 Sales order processing
Participate in regular ongoing training

 

Customer Care Team Member

We are looking for a new person to join our growing Customer Care Team.

Cutwel currently has a 10-person strong customer care team, and we are looking to strengthen the current team by adding another member.

As a customer care team member your priority will be to answer incoming calls from our customers, the calls might be anything from them wanting to place an order, to chasing a delivery, or even to make a complaint.

We pride ourselves on being the best customer service team in our industry, with all team members being fully trained on our product range, you will then be able to use this knowledge to sell linked products in up & cross sells, as well as make recommendations to customers about the best products from our range to suit their application.

Other duties will include administration, that comes through our sales email address & website, which will again be a mixture of client needs, from emailed orders, through to queries and complaints.

You will also work closely with our Outbound sales, technical, and distribution teams to ensure we are offering a full wrap around customer care package for our customer base.

Full, in house, paid training is provided over the first 6 weeks, and then on going as needed throughout your career here, the support will be continuous, and you will always have a trained team member on hand to assist you as needed.

Hours are likely to be 8:30am-5:00pm 

 

Skills Required

A good verbal communicator who has a polite, clear, and professional telephone manner.
Ability to take and make sales calls-inbound and outbound.
IT literate and have a good understanding of Microsoft Outlook.
Good numeracy skills.
Organisational and prioritization skills.
Work effectively in a team, or independently as required.
Good time management & be a able to juggle many different tasks at once to a deadline.

 

Personal Qualities

Motivated and strong work ethic
Punctual and have good attendance.
Reliable
Enthusiastic
Bright & friendly, personable, and approachable.
Keen attention to detail

 

Salary & Benefits

£23,460 per year
Company bonus when completed 3 months’ probation
23 days paid holiday per year + bank holidays
Health benefit scheme
Income protection scheme
Company pension plan
Continuous training
Opportunities for progression

 

IT Apprenticeship

 

Apprenticeship 20%

Complete learning assignments and projects as part of your apprenticeship program on time and to a high quality. 
Participate in training sessions and workshops to develop technical skills and knowledge as part of your apprenticeship program. 
Work with senior team members in the department to gain hands-on experience and insights into various IT processes and technologies facilitating your apprenticeship success. 

 

Support Desk Management 40% 

Utilise the IT support system to log, track, and resolve IT tickets and user requests promptly and effectively. 

Provide first-line support to end-users, troubleshooting hardware, software, and network issues.

Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and peripherals.

Perform routine system checks and maintenance tasks to ensure the smooth operation of IT infrastructure. 

 

 

Proactive Problem Solving 40% 

Take initiative in identifying and addressing potential IT issues before they escalate, contributing to proactive problem-solving efforts

Analyse recurring problems and trends to propose and implement solutions for long-term improvement. 

Collaborate with team members to brainstorm innovative ideas and strategies to enhance IT efficiency and effectiveness.  

Sorry, we currently have no opportunities, please check back later.